Bell Media spoiled the Grand Prix for several customers of its Shopico site. The discount buying platform sold them invalid tickets for the Formula 1 race. Denied at the entrance to the Gilles-Villeneuve circuit, they had to wait almost three weeks before getting a refund promise … and they are still waiting for explanations.
Posted yesterday at 6:00 am
In February, Christian Lacroix paid $ 400 plus taxes for two tickets to Shopico.ca. The site is owned by Bell Media, as well as the Octane Racing Group, promoter of the Canadian Grand Prix, which took place on June 17, 18 and 19.
Received by e-mail, the “gift vouchers” curiously did not indicate a seat for him and his partner, who was to accompany him.
“The first day in the morning we saw that our tickets were rejected. After insisting, the person let us pass, he says. But when we got to the bleachers, the officials checking the tickets didn’t recognize them. They said, “Look, you have no place. I don’t understand why they let you pass. »
Christian Lacroix then meets other people with the same titles bought at Shopico. Like him, they cannot access the bleachers. “Officials told us,‘ We don’t recognize these tickets. It’s not us, the sellers. ”
He then contacts Shopico to expose the error, but receives no response. “We raised the issue by email, phone, voicemail … there was no response.”
In the afternoon, Christian Lacroix receives an email from Florence Lamothe, Bell Media’s “sales coordinator.”
“The Formula 1 Grand Prix begins today!” She writes. “We’ve learned from many customers that the QR codes on Shopico’s gift certificate don’t work.”
He says the Grand Prix officials – employees of another Bell Media subsidiary – “are aware of the situation”.
“For those who have purchased gift certificates from Shopico and [qui] he would not have received his ticket by e-mail; please note that your request has already been transferred[e] to the staff of this event. We will contact you immediately with your uncollected tickets as soon as we have a detailed Formula 1 response. ”
Almost three weeks later, however, Christian Lacroix still had no news of the two Bell Media subsidiaries … until The press asks questions of the company on Thursday.
The head of public relations, Patrick Tremblay, agrees that the company’s response has not been adequate. He assures that the management intends to return the tickets.
“The fact that we talked to each other this morning means as soon as we hang up, I call everyone back,” he said. I will ask them if there is a way to continue with the lord. We will deal with this quickly. »
According to his information, at least four more people had the same problem as Christian Lacroix and his associate.
Patrick Tremblay, however, is unable to explain why a Bell Media subsidiary did not recognize the tickets issued by another of its divisions. Nor is the reason why nothing has been done to allow customers to access the Grand Prix venue.
“Inside there is a key person who is on vacation and will be back on Monday,” he said. This confusion will be resolved next week. »
“Too little, too late,” says Christian Lacroix, who plans to complain to the Office of Consumer Protection. “They got in touch with me,” he confirms. I’m detailing the nature of weekend costs. »
Between the cost of tickets, travel, restaurants, work on Fridays lost in vain and all the time lost, he estimates the damage he and his partner suffered at more than $ 2,000.